IT Maintenance Services have been around in vogue for a long time. The service was in huge demand initially of the IT revolution round the 1990’s. Clients allocated fixed budgets to steadfastly keep up IT equipments. IT suppliers were paid, irrespective of whether their services were utilised or not. IT maintenance budgets were grossly underutilized. The improvements in technology led to lesser demands for maintenance because of superior options that come with IT systems. However, amc of water filter in Dubai IT assets were excessively used and this caused severe damages. The systems were even utilized beyond their capacity and hence it generated the reemergence of IT maintenance models.
System Maintenance Services and Computer Maintenance Services are the two important services in this model. The mode of support is divided into five categories namely Break-Fix services, Break- Fix Support, IT repair services, support during Out- of- hours and Non- working- hours. The IT supplier replaces the damaged part/parts of the computer in Break -Fix services. The supplier provides additional assistance for longer intervals in Break-Fix support. The supplier doesn’t replace the damaged equipment but provides assistance in repairing the damaged part or equipment while offering IT repair services. An IT supplier provides maintenance support beyond their business hours while offering Out-of-hours and Non- working- hours support.
Selecting the proper IT maintenance services provider is an ideal business decision. The IT supplier should have the ability to troubleshoot and react to break-fix demands quickly. They will maintain an inventory of different parts, which are commonly replaced. A supplier who partners with several system integrators will have the ability to serve better. It may not at all times be possible you may anticipate the supplier to supply replacement for every part. Partnerships with leading IT majors may help them access the different spare equipments. Similarly, the supplier should also provide the expertise to source the equipments. The ability of handling similar requests is also another important factor that increases the credibility of an IT supplier. Many times there can be multiple requirements for repair and replacement. There are often several unique and firstly the type service-requirements. Many IT equipments have to be constantly checked for quality. An IT supplier will have the ability to provide pro-active support, as long as they’ve the expertise. Partnerships with various system integrators may help them to leverage the bonus for the benefit of their client.
Deciding on the best mode of engagement may help companies obtain maximum advantages from IT Maintenance Services. There’s a viable option compared to the conventional outsourcing model. Maintenance activities should be carried only on a need basis and also on pro-active basis in some cases. Therefore, it will undoubtedly be not be profitable to engage an IT supplier for the whole year. In a co-sourcing model, it is possible to avail the services of an IT supplier on a need-basis and for short term requirements. The supplier also provides part-time/full time resources. Hence, maintenance activities will undoubtedly be performed in a flexible manner, without affecting business continuity and exceeding budgetary limits.